Smart template
Refund and Returns Policy
Tell customers when they can return an item or ask for a refund.
LKR 1,490One-time payment5–10 minutesPDF + Word
- Created by Legal Experts
- Reviewed & Verified
- Built for Sri Lanka
- Secure & Private
What’s included
- What can be returned
- Time limit
- How a refund is paid
- Exceptions
Suitable for
- An online shop selling ordinary goods, with a simple returns rule.
Not suitable for
- Custom-made regulated products, or a marketplace refund scheme across many sellers.
What to have ready
- What you sell
- How many days a customer has to ask
- How you refund, in LKR
Categories: Online Business
Document structure
A preview of the sections this document contains. The wording is filled from your answers, using reviewed clauses. This is not the finished agreement.
Section 1
Returns
Which orders can be sent back.
Section 2
Time
How long the customer has to ask.
Section 3
Refund
How the money is returned.